Privacy Policy

1. Introduction

Exemplar Ed LLC ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including psychoeducational assessments, special education consultation, and institutional consultation services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your use of our services signifies your acceptance of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address, and institution affiliation
• Assessment Data: Test results, behavioral observations, psychological evaluations, and clinical notes from assessments conducted
• Educational Records: School transcripts, academic performance data, teacher reports, and related educational information
• Health Information: Medical history, developmental milestones, and behavioral health information relevant to psychological assessment
• Communication Records: Email correspondence, consultation notes, and feedback provided during service delivery

Information Collected Automatically

• Website Usage Data: Pages visited, time spent, click patterns, and navigation preferences
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Similar Technologies: We use cookies to enhance user experience and analyze website performance

3. How We Use Your Information

We use the information we collect for the following purposes:

• To conduct psychoeducational assessments and psychological evaluations
• To provide school psychology consultation and educational planning services
• To develop Individualized Education Plans (IEPs) and related documentation
• To communicate with parents, guardians, educators, and institutional partners
• To maintain client records and ensure continuity of care
• To fulfill legal and regulatory compliance obligations
• To improve our services and website functionality
• To respond to inquiries and provide customer support
• To market our services (only with appropriate consent)
• To analyze website performance and user behavior patterns

4. Legal Basis for Processing (CCPA Compliance)

Under California Consumer Privacy Act (CCPA) requirements, we process your information based on:

5. Information Sharing and Disclosure

We Share Information Only In These Circumstances:

• With Your Consent: To parents/guardians, schools, and educational institutions with appropriate written authorization
• With Service Providers: Trusted vendors who assist in delivering services (storage providers, communication platforms) under confidentiality agreements
• Legal Compliance: When required by law, court order, or regulatory authority
• Protection of Rights: To prevent fraud, protect safety, or enforce our legal agreements
• Business Transitions: In connection with merger, acquisition, or sale of assets (with appropriate notification)

We DO NOT sell your personal information to third parties.

6. FERPA Compliance (Family Educational Rights and Privacy Act)

Exemplar Ed recognizes and respects FERPA protections for educational records. We maintain strict confidentiality of student information and only disclose educational records:

• To parents or guardians with verified parental rights
• To school officials with legitimate educational interest
• To other institutions as directed by parents/guardians with written consent
• As required by law or court order

Educational records are maintained in secure systems with access limited to authorized personnel only.

7. COPPA Compliance (Children's Online Privacy Protection Act)

If our website is accessed by children under 13, we comply with COPPA requirements:

• We do not knowingly collect personal information from children under 13 without verifiable parental consent
• Any assessment services involving children include parental notification and authorization
• Parents can request access to, correction of, or deletion of their child's information
• We do not condition services on collection of more information than is reasonably necessary

Parents concerned about their child's information should contact us immediately at the address provided below.

8. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Sensitive data is encrypted in transit (SSL/TLS) and at rest using industry-standard encryption
• Access Controls: Information access is limited to authorized personnel with legitimate need-to-know
• Secure Storage: Assessment data and educational records stored in secure, HIPAA-compliant systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy obligations
• Data Retention: Information retained only as long as necessary for service delivery or legal requirements

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Your Privacy Rights (CCPA and California Consumer Privacy Act)

As a California resident or individual whose data is processed by us, you have the following rights:

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided in Section 12. Include "Privacy Request" in your subject line and specify which right you are exercising. We will verify your identity and respond within 45 days.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember user preferences and login information
• Analyze website traffic and usage patterns
• Enhance user experience and functionality
• Detect and prevent fraudulent activity

Types of Cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember user choices and preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

12. Contact Information for Privacy Requests

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services following such modifications constitutes your acceptance of the updated Privacy Policy.

14. California Privacy Rights Summary

Under CCPA, California residents have specific rights regarding personal information:

15. Compliance Certifications

Exemplar Ed LLC commits to compliance with:

• FERPA: Family Educational Rights and Privacy Act - Protecting student educational records
• COPPA: Children's Online Privacy Protection Act - Protecting children's online privacy
• CCPA: California Consumer Privacy Act - Protecting California consumer privacy rights
• HIPAA-Aligned Practices: Following health information privacy standards where applicable
• California Education Code: Compliance with state education privacy requirements

16. Questions or Concerns

If you have questions about this Privacy Policy or our privacy practices, please contact us at the address provided above. We are committed to working with you to resolve any privacy concerns.